Frequently Asked Questions
Everything you need to know about shopping with Kitchen Accessories
We’ve gathered answers to the most common questions to help you navigate our platform with ease. Whether you’re wondering about product availability, shipping details, or how we work with suppliers, you’ll find the information you need right here.
General Information
Kitchen Accessories is a marketplace that aggregates high-quality kitchenware from a variety of trusted Australian suppliers. We don’t sell products directly, but make it easy for you to discover and purchase items from multiple brands, all in one convenient platform.
No, we do not sell products directly. We partner with carefully selected suppliers to showcase their kitchenware ranges. When you find a product you like, you’ll be redirected to the supplier’s website to complete your purchase.
Shipping, Costs, and Availability
Shipping costs, times, and product availability are determined by the supplier of each item. After selecting a product and being redirected to the supplier’s website, you’ll be able to view specific details on shipping costs and times, as well as product availability from that supplier.
Currently, we focus on shipping within Australia. However, some of our suppliers may offer international shipping, so be sure to check the shipping details on each product’s page once you’re redirected to the supplier’s site.
Returns and Exchanges
Returns and exchanges are handled by the supplier from whom you purchase the product. Each supplier has its own return policy, so we recommend reviewing their terms before making your purchase.
Finding Products and Suppliers
We list all of our partner suppliers on our platform, so you can easily identify the brands behind the products. Each product includes clear information about its supplier, helping you make informed decisions when shopping.
Use our search bar or browse through product categories to find exactly what you need. You can filter by price, supplier, or product type to quickly narrow down your options. Once you find an item you like, simply click through to the supplier’s site to purchase.
Support and Contact
Our team is always here to assist. If you have any questions or need assistance, you can reach us through our Contact Page. Additionally, each product page has links to the supplier’s customer service team for product-specific inquiries.
Account and Privacy
We take your privacy seriously. We don’t store your payment details or share your personal information with any third parties. Your data is protected by the supplier’s privacy policies, which you can review when shopping directly on their site.
Have more questions?
If you didn’t find the answer to your question, feel free to reach out via our Contact Page. We’re happy to assist.